|
| 1.
Return |
|
| After you receive your goods, if you want to return them
for any reason, please notify us by email within 7 working days after you
received them or within 40 days after we send them to you. When you send us
email, you should let us know the reason of return and the status of goods. In
this case, unauthorized returns may be refused or disregarded. |
|
| 1. Defective Goods |
| If you receive damaged or defective goods, you should
inform that by email as the above mentioned. Then we will reply to you. If we
authorize a return, we will send you an email which confirms the "Return
Authorization" and explains how to send the damaged or defective goods to us.
Also these goods must be returned to us securely packaged and
wrapped. |
|
When we received them, we will examine and test the
defective goods. If we find the defect that you notified in your email, we will
send you a replacement for the defective goods via small packet (Air).
Otherwise, the original goods will be shipped back to you.
Compensation
for the shipping costs will be provided by the issue of DVDheaven credit to your
account. However, you should make sure that it will only be offered if the
package is returned by regular air mail same as our small packet (Air). No
compensation for shipping costs will be provided for other methods of shipment
such as registered air mail, courier services, EMS or next day air services such
as UPS or TNT.
If the package was returned by a shipment method other
than regular air mail same as our small packet (Air), DVDheaven reserves the
right to decide on the amount of shipping refund provided based on the cost of a
small packet (Air) shipment.
Please note that for all returned goods, we
will verify the condition before sending out a replacement or authorizing a
refund. It takes about 2-3 weeks to process a return in general. We recommend
that you send your return via a reliable carrier and we are not responsible for
lost returns. |
|
| 2. Non-Defective Goods |
| You may choose to return only unopened goods that are in
their original packaging and are in good condition, provided you are willing to
bear the shipping costs. If you want to return them, you should inform that by
email as the above mentioned. Then we will reply to you. If we authorize a
return, we will send you an email which confirms the "Return Authorization" and
explains how to send the damaged or defective goods to us. Also these goods must
be returned to us securely packaged and wrapped. |
|
When we received them, we will examine and test the
condition of goods. Customers returning an unopened item that is in its original
packing and in good condition will receive a full refund as DVDheaven credit on
the price of that item. However, shipping and handling charges for the order
will not be refunded. Please note that before providing a refund for any
returned product we will first verify its condition.
It takes about 2-3
weeks to process a return in general. We recommend that you send your return via
a reliable carrier and we are not responsible for lost returns. |
|
| 3. Return Address |
DVDHeaven.com
302-5 1F Deokpung-Dong Hanam-Si Gyeonggi-Do 465-010 South Korea |
|
|
| 2.
Refund |
|
| We will inform you via e-mail of your refund after we
have received and processed the return goods. |
|
| . |
Return of Defective Goods |
Return of Non-Defective Goods |
| Original Shipping Cost |
No Refund (1) |
No Refund |
| Goods Price |
No Refund (1) |
Refund as DVDheaven credit |
| Shipping Cost For Return |
Refund as DVDheaven credit (2) |
No
Refund |
|
|
| (1) Because we will send a replacement for the defective
goods. |
| (2) The refund will be calculated based on the cost of a
small packet (Air) shipment. |
|
| Please make sure that regarding to any returns which we
do not accept as above, we have no full responsibility of refund. |
YG
